Returns Policy

There’s a lot to a boring Policy, but if you have ordered the wrong item, changed your mind, or your product has incurred a manufacturing fault - we can help!

Click the chat button at the right of your screen to chat to one of the iStrap team, or (if you wish to be a tad more formal) fill out the form on our Contact page here and we will be in touch with you shortly.

You can also email us direct via shop@istrap.com.au - we're open from 9am to 5pm on weekdays, excluding public holidays.

 

Returns

Our returns period is valid for 30 days (60 days for manufacturing faults), if the relevant amount of days have lapsed since the date of purchase your order is unfortunately out of our cover period.

If you have ordered the wrong item, we can offer you a replacement or store credit once the item has been returned to us. The item must be in its original packaging and unused.

If you have changed your mind, we can offer you a replacement or store credit once the item has been returned to us. The item must be in its original packaging and unused.

If your product has incurred a manufacturing fault, we can offer you a replacement, refund or store credit once the item has been returned to us.

There may be certain situations where only partial refunds are provided (refer to 'Refunds' section below).

 

Store Credit

If your purchase is eligible for a store credit, a code will be provided to you upon your order being returned and received by iStrap. The store credit is as good as cash so it is important that this is kept safe and secure.

 

Exchanges

If you are after an exchange on your order which was the incorrect size or a change of mind, the return to us will need to accompany a return shipping package for us to ship your exchanged order to you.

If your product has incurred a manufacturing fault, we will of course over the return shipping back to you.

 

Refunds

Once your returned purchase is received and inspected by our Quality Assurance Team, we will notify you of our decision to process a refund.

Once your refund has been approved, it will be processed immediately and a credit will automatically be applied to your original method of payment.

 

Return Shipping

If you have ordered the wrong item or you have changed your mind, you will be responsible for shipping costs for returning your item and getting the replacement back to you. Shipping costs are non-refundable.

If your product has incurred a manufacturing fault we will cover the shipping of the replacement product back to you.

If you are shipping an item back to us we strongly suggest that you use shipping that is accompanied by a tracking number. Any lost returns are covered by the shipping carrier and not iStrap.

 

Late or missing refunds

If your order has been refunded and the funds have not been received by you, it is best to contact your financial institution (e.g. PayPal, AfterPay, Bank).