FAQs

Sizing

What is my Apple Watch strap compatibility?

Apple Watch comes in a range of sizes. However, the individual dimensions of your device will depend on the model. See our Guide below to match your Watch to the strap size you’ll need!

Apple Watch Series 1 - 38mm or 42mm

Apple Watch Series 2 - 38mm or 42mm

Apple Watch Series 3 - 38mm or 42mm

Apple Watch Series 4 - 40mm or 44mm

Apple Watch Series 5 - 40mm or 44mm

Apple Watch Series 6 - 40mm or 44mm

Apple Watch SE - 40mm or 44mm

Apple Watch Series 7 - 41mm or 45mm

Apple Watch Series 8 - 41mm or 45mm

Apple Watch Series 9 - 41mm or 45mm

Apple Watch Ultra - 49mm

Apple Watch Ultra 2 - 49mm

What is the difference between "38/40/41" & "42/44/45/49" Apple Watch?

If your Apple Watch is a Series 12 or 3, your case size will be either 38mm or 42mm.

If your Apple Watch is a Series 456 or SE your case size will be either 40mm or 44mm.

If your Apple Watch is a Series 7, 8  or 9 your case size will be either 41mm or 45mm.

If your Apple Watch is an Ultra or Ultra 2 your case size is 49mm.

What’s my size?

There are two things to look at when picking a size that's right for you.

Firstly, you want to ensure that it will fit the size of your Apple Watch (the size of your Apple Watch will be stated on the underside of the Apple Watch):

Our 38/40/41 straps fit 38mm, 40mm & 41mm Apple WatchOur 42/44/45/49 straps fit 42mm, 44mm, 45mm & 49mm Apple Watch

The next thing is to measure your wrist size: Some of our straps come in different sizes, while others are One Size Fits All.It's always best to refer to our Size Guide to find the best fit for you.

Shopping

Is iSTRAP legit?

We're as legit as they come, baby. Founded in 2018, we're Aussie-owned and operated. You can read more about us here →

When will I receive my order?

If your order is placed before 4pm, we will send your order the same day.

Australia If your order was sent via Express Post, you can expect to receive your order the next day*. If your order was sent via Parcel Post, you could expect to receive your order within 2-4 days*.

Rest of World Exact time frames are provided at checkout, but you can expect to receive your order within three days for most countries!

Timeframes exclude weekends & public holidays.

*The latest shipping updates can be found on the Australia Post website.

Do you drop-ship?

Gasp Oh no, you didn’t! We manufacture all our products to bring you the highest quality, the largest range and affordable options.

What if I ordered the wrong size?

It happens! If you order the wrong size, head to our Returns Portal to initiate your return or exchange. Once we receive your return, we’ll send out your new strap or issue you with a Store Credit.

How much is shipping?

Australia Shipping is FREE with Express Post if your order is over $60. If your order is under $60, Parcel Post is $7, but you can always upgrade to Express Post for $10.

Rest of World Shipping costs are calculated at checkout.

Do you ship internationally?

Absolutely! Our Australian shop ships everywhere including the United Kingdom and New Zealand, where we have seperate shops.

Shop at iSTRAP New Zealand →Shop at iSTRAP United Kingdom →

Delivery

Can I track my order?

Absolutely! You are sent a tracking number via email and/or SMS as soon as your order leaves us. You can track your order any time with Australia Post here.

I entered the wrong address!

Have no fear! If you have accidentally ordered your parcel to the incorrect address, we suggest contacting Australia Post, as they may be able to re-route it for you. You could also do this on the go via the AusPost app!

Returns

Can I change my mind?

Of course, you can! If you're not 100% happy with your purchase or want something else, we offer our Love It or Swap It policy. Once your item has been delivered, you will have 30 days to return it to us for a Store Credit or exchange. You can find details on our Returns Policy here.

How do I return my order?

Need to return something? Easy! Head to our Returns Portal to initiate your exchange.

How long until my return is processed?

Once received, it may take up to 5 business days to process your return. Just keep an eye out for an email from our team!

Can I return an item purchased with a discount?

No strap gets left behind! All products are subject to the same returns considerations no matter how they are purchased. You can find details on our Returns Policy here.

 

Buy 3 Get 1 Free. Can I return my free item?

The fourth Free item obtained through our Buy 3, Get 1 Free offer is considered a promotional item and is non-returnable.


Customers are not eligible to exchange the Free item for another product or receive Store Credit for its value.


For any full priced products, our Love It or Swap It policy will apply.